1. What is personal information?
Personal information means information or an opinion that identifies you, or could reasonably identify you as an individual, whether the information or opinion is true or not.
2. The kinds of personal information we may collect from you
a. We only collect personal information from you that is necessary to do business with you.
b. The personal information that we collect about you may include your name, postal and street address, email address, telephone number, gender, age, profession/role, place of work, information relating to the complaints you have made to us and various personal preferences.
c. We do collect data related to POS systems or back-office software when required to provide technical or operational support and troubleshooting services. This data may also contain personal or business information.
d. Some personal information is considered ‘sensitive information’. We will only collect sensitive information about you if you give the information to us yourself, or otherwise consent to us having it.
3. How we collect your personal information
a. We collect most personal information directly from you, when you:
– purchase a product or service from us;
– activate or license software provided by us;
– interact with our client support and sales teams;
– allow us to take part in a remote access support session;
– use our websites or social media sites;
– complete a form for us, for example when you register for our services or email updates;
– interact with members of our authorised reseller programs; or
– complete our surveys or submit product testimonials.
b. We may also collect personal information about you:
– from our third party joint initiative partners;
– that is publicly available from sources such as social media websites; and
– from third parties that provide us with marketing leads.
4. How we use and disclose your personal information
a. We use your personal information to:
– verify your identity;
– provide you with the products and services you’ve asked for;
– help us operate, protect, improve and develop our products and services;
– provide technical support to you and your authorised contacts;
– keep you informed about our products and services and those of our relevant business and joint initiative partners;
– enable secure access to our websites;
– respond to any feedback, queries or complaints; and
– fulfil potential legal and regulatory obligations.
b. Disclosure to third parties
We may provide your personal or business information to third party service providers that we outsource functions to or partner with, in certain limited situations where it is necessary for us to do so in order to provide our products and services or perform associated business activities.
These third parties assist us by performing functions such as technical and operational support, training and consultancy services, marketing and advertising, and website and technology services. They may also provide products and services that integrate with or complement our solutions.
Each of the third parties that we contract with is carefully selected and is only authorised to use your personal information in a secure way that’s necessary for them to perform their service to us.
We will also disclose your personal information if we are required by law to do so.
c. Accumulative data
Accumulative data is general data about groups of people or businesses which doesn’t personally identify you or anyone else, for example – the number of people that use a product in a particular industry. We use accumulative data to:
– help us to understand how you use our products and services and improve your customer experience;
– tailor the way that we communicate with you about our products and services so that we can interact with you more effectively; and
– create helpful insights for the business community.
We sometimes share accumulative data with our development partners or resellers.
5. Holding your personal information and keeping it safe
a. We typically hold the personal information that we collect either on electronic databases or as hard copy documents.
b. The security of your personal information is fundamental to the way that we do business. We take all reasonable steps to protect the personal information that you give us from unauthorised access, use or disclosure, in line with industry standards.
c. We do this by employing a range of security measures to protect the personal information that we hold. For example our web pages that request sensitive information may employ encryption technologies such as Secure Sockets Layer (SSL).
d. You can confirm that a data-entry page uses encryption by checking that:
– the page address in the web browser’s tool bar or status bar begins with https:// ; or
– the padlock icon in the web browser’s tool bar or status bar is locked.
e. If you are a registered user of any of our websites, you can control access to your account with a username and password of your choice. You should choose a strong password and keep it protected from others to prevent unauthorised access.
f. Whilst we take all reasonable measures to protect your personal information when it is in our hands, it’s important to note that we are unable to guarantee the security of the internet as a whole. If you use email to send and receive your personal information, please be aware that the information may be less secure in transit.
6. Our product promotion and how to opt out of direct marketing
We may use your personal information to contact you about product upgrades and releases, or to let you know about new services and special offers that may be relevant to your business.
If you don’t want us to use your personal information for marketing purposes, you can let us know at any time through one of the following means:
– click the ‘unsubscribe’ link at the bottom of any of our marketing communications.
– if you are responding to a marketing communication that you’ve received via a different channel (such as direct mail or phone calls), please send an email to firstname.lastname@example.org with “unsubscribe” in the subject line.
7. Our websites
a. Accessing our websites – Our websites contain useful information, and we are constantly making changes and improvements to provide you with an even better website experience. In some cases your personal information gives you authorised access to our websites so that you can access online help.
– Our websites may contain links to third party websites, which don’t belong to us and are beyond our control. Please note we are not responsible for and can’t guarantee the privacy of these third party websites.
b. Cookies – we use Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among our web pages and gather broad information for aggregate use. Our web servers may also send a small data file known as a “cookie” to your internet browser or hard drive. Most cookies don’t collect personal information and only contain coded information that can’t be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of our websites may not function fully if you disallow cookies.
8. Your right to access and correct your personal information
a. If you have provided us with personal information, you have a right to request to access or correct it. You can contact us with your request by using the contact details at the bottom of this Policy.
b. We will respond to you as soon as we are reasonably able to. In some cases we might ask you to pay an administrative fee to cover costs associated with your request. To help us respond to you, please include as much detail as possible about the information that you want to access or correct and, if applicable, how you would like to access the information.
c. We will provide you with a copy of or details of your personal information wherever possible.
d. In some circumstances we might not be able to give you access to the personal information that you have requested, or we may refuse to correct your personal information. In either of these situations, we will let you know the reasons for our decision in writing. If we don’t allow you to access or correct your personal information, and you don’t agree with our decision, you can make a complaint by following the process outlined in section 9.
9. Questions, concerns and complaints
a. If you have a question about how we have handled your personal information, you can contact us using the details at the bottom of this Policy.
b. Once we have received your question, we will investigate and respond to you as quickly as possible. We will try to resolve any concerns you may have as quickly as possible, and in any event, within 30 days of hearing from you. If the matter takes longer to resolve, we’ll keep you informed of our progress.
a. We may make changes to this Policy from time to time. Please check our website regularly for any updates to this Policy.
b. By continuing to use our website and otherwise deal with us, you accept this Policy.